Terms and Conditions
- Registration, Password, Security and Cookies
If any portion of the Site requires you to register or open an account, you must provide us with accurate, complete and updated registration information. You may also be asked to choose a login name and a password. Please select a password that would not be obvious to someone trying to guess your password.
You shall not disclose to any person your password and shall not permit or authorize any person to use your login name or password for any purpose whatsoever.
Singtel may treat any access to or use of the Site at any time by the use of your login name and password as access to or use of the Site by you, notwithstanding that it may have been used by any other person without your knowledge or authority.
Upon learning that any person has acquired knowledge of your password or has used your password to access or use the Site or effect any transaction (whether with or without your knowledge and consent), you shall
a. immediately notify Singtel thereof;
b. at Singtel’s request, make a police report thereof;
c. provide Singtel with any other information relating thereto as Singtel may require; and
d. immediately change the password.
Singtel takes certain industry-accepted precautions to secure the Site or portions thereof. However, you agree that such precautions do not guarantee that use of the Site is invulnerable to all security breaches, nor does Singtel make any warranty, guarantee, or representation that use of the Site is protected from all viruses, worms, Trojan horses, and other vulnerabilities.
During your use of the Site, we may issue to and request from your computer blocks of data known as “cookies” to enable more convenient browsing when you revisit the Site. A cookie is a type of data which is sent from the Site to your Internet browser software, and is stored on your computer. Storing cookies does not have any adverse effect on your computer. You must not alter any cookies sent to your computer from the Site and you must ensure that your computer sends correct and accurate cookies in response to any relevant request from the Site.
When you access the Site, we may collect the following information:
• Anonymous web statistics collected as you browse the Site
• Personal information you knowingly provide us
Some portions of the Site may require that you provide your personal information. Personal information refers to all and any information relating to you (including, but not limited to your name, contact number, email address and mailing address) obtained by us via your access to or use of this Site.
We may use your personal information for planning, research, design and marketing of services, rendering assistance to law enforcement, government or regulatory agencies, or complying with any applicable laws or any order of court.
Any information disclosed in the public areas of the Site (such as message boards and forums) becomes public information. You should exercise caution when disclosing your personal information in this way.
- Content and Related User Conduct
You understand that you are responsible for any content that you post or transmit on or through the Site.
You agree not to cause, nor knowingly allow others to cause, any nuisance, annoyance, or inconvenience, whether to Singtel or any of its customers or users of the Site by any means.
You agree to use the Site in a manner consistent with all applicable laws and regulations. Specifically, you will not use the Site to post, transmit, distribute, link to, or solicit content that:
• contains any advertising and promotional message;
• violates or infringes any laws, regulatory requirements or codes applicable in Singapore;
• infringes or violates any copyright, trademark or any other intellectual property, personal or proprietary rights of any person, or violates any obligation of confidence or any other proprietary right;
• contains any obscene, offensive, defamatory or otherwise actionable material;
• undermines the security or integrity of the Site, including without limitation by importing any viruses, Trojan horses, time bombs or other disabling devices intended to detrimentally interfere, damage, surreptitiously intercept or expropriate such equipment, systems or networks;
• contains any errors, whether technical or otherwise; or
• contains any material in any form that would otherwise render Singtel liable or expose Singtel to any proceedings whatsoever
You may not use any robot, spider, or other automatic or manual device or process to monitor or copy our web pages or any portion of the content contained herein without Singtel’s express written permission.
You may not use any device, software or routine to interfere or attempt to interfere with the proper working of the Site, or to impose an unreasonable or disproportionately large load on the servers serving the Site.
Singtel shall have the right (but not the obligation) in its sole discretion to monitor, refuse or remove any content that is available via the Site. Without limiting the foregoing, Singtel shall have the right to remove any content that violates these Terms or is otherwise objectionable.
- Content Posted Or Submitted To Singtel
You agree to grant to Singtel a non-exclusive, royalty-free, worldwide, perpetual license, with the right to sublicense, reproduce, distribute, transmit, create derivative works of, publicly display and publicly perform any materials and other information (including, without limitation, ideas contained therein for new or improved products and services) you submit to public areas of the Site (such as message boards, forums, member profiles, yellow pages, job folders or other features that allow users to post information that will be accessible by the public or the user population generally) by all means and in any media now known or hereafter developed. You also grant to Singtel the right (though you acknowledge and agree that Singtel shall not be so obliged) to use your name in connection with the submitted materials and other information as well as in connection with all advertising, marketing and promotional material related thereto. You agree that you shall have no recourse against Singtel for any alleged or actual infringement or misappropriation of any proprietary right in your communications to us.
Except for any personal, individually identifying information which we have agreed to keep confidential, any feedback, data, answers, questions, comments, suggestions, plans, ideas or the like that you send to us via the Site, via email or otherwise, will be treated as being non-confidential and nonproprietary. We assume no obligation to protect such information from disclosure and will be free to reproduce, use, and distribute the information to others without restriction. We will also be free to use any ideas, concepts, know-how or techniques contained in information that you send us for any purpose whatsoever including but not limited to developing, manufacturing and marketing products and services incorporating such information.
- Postings by Third Parties and Hyperlinks to Third Party Websites
This Site contains hyperlinks to other websites which are neither maintained nor controlled by Singtel, or may contain content posted on or via the Site by third parties. Therefore, Singtel shall not be responsible for any errors or omissions in any content in the Site, or the content, products or services of any hyperlinked website or any hyperlink contained in a hyperlinked web site, nor for the privacy and security practices employed by these other website, and shall not be liable for any loss or damage of any kind incurred as a result of the use of any content posted or contained in e-mails or otherwise transmitted or displayed via the Site, or arising from access to those websites. Use of the Site and any hyperlinks and access to such hyperlinked websites are entirely at your own risk.
You acknowledge that Singtel has no control over and excludes all liability for any material on the Internet which can be accessed by using the Site. Neither can we be deemed to have endorsed the content.
- Hyperlinks from Third Party Websites
You agree that caching, hyperlinking to, and framing of the Site or any of the contents are strictly prohibited.
Singtel reserves all rights to disable any links to, or frames of any site containing inappropriate, profane, defamatory, infringing, obscene, indecent or unlawful topics, names, material or information, or material or information that violates any written law, any applicable intellectual property, proprietary, privacy or publicity rights.
You agree to indemnify, defend and hold harmless Singtel, its directors, officers, employees, suppliers, licensors, agents, and any third party content providers, from and against any losses, damages, claims, costs, expenses, demands, and actions, due to or arising out of your use of the Site, your access or connection to the Site, your violation of these Terms, or your violation of any rights of another. These obligations will survive any termination of your relationship with Singtel or your use of the Site. Singtel reserves the right to assume the defense and control of any matter subject to indemnification by you, in which event you will cooperate with Singtel in asserting any available defenses.
- Disclaimer of Warranties
You expressly understand and agree that:
8.1 You assume total responsibility and risk for your use of the Site and the Internet. Singtel does not make any express or implied warranties, representations or endorsements whatsoever (including without limitation warranties of title or non-infringement, or the implied warranties of merchantability or fitness for a particular purpose) with regard to the Site, any merchandise, information or service provided through the Site or on the Internet generally, and Singtel shall not be liable for any cost or damage arising either directly or indirectly from any such transaction. The Site and any software made available on the Site are provided on an "as is, as available" basis.
8.2 Singtel makes no warranty that (i) the Site will meet your requirements or will always be accessible, (ii) the Site will be uninterrupted, timely, secure, error-free or free from computer virus or other invasive or damaging code, (iii) the results that may be obtained from the use of the Site will be accurate or reliable, (iv) the quality of any products, services, information, or other material purchased or obtained by you through the Site will meet your expectations, and (v) any errors in the Site will be corrected.
8.3 Any content downloaded, uploaded or otherwise obtained through the use of the Site is done at your own discretion and risk. It is solely your responsibility to evaluate the accuracy, completeness and usefulness of all opinions, advice, services, merchandise and other information provided through the Site or on the Internet generally.
- Limitation of Liability
Singtel does not assume any legal liability or responsibility for the accuracy, completeness, or usefulness of any information, apparatus, product or process disclosed on the Site or other contents accessible from the Site. In no event shall Singtel be liable for any incidental, consequential, direct, indirect or any losses or damages whatsoever (including, but not limited to, loss or corruption of data, loss of profits, goodwill, bargain or opportunity or loss of anticipated savings, or business interruption, or any other loss, whether in an action of contract, negligence or other tortious action), arising out of or in connection with the use of or inability to use the Site, delays, inaccuracies or errors in the information or in the transmission of the Site, or any information or transactions provided on or over the Site or downloaded or hyperlinked from the Site, or performance of the contents on this Site, even if Singtel has been advised of the possibility of such damages.
If you are dissatisfied with any portion of the Site, or with any of the Terms, your sole and exclusive remedy is to discontinue using the Site.
- Intellectual Property Rights
Content (including, but not limited to, information, communications, software, images and sounds contained on or available through the Site) is provided by Singtel, its content providers and third party licensors. The intellectual property rights to or over the contents contained in each Site belong to Singtel, its content providers and/or third party licensors. All rights are reserved. The contents of the Site cannot be reproduced, modified, transferred, distributed, republished, downloaded, posted or transmitted in any form or by any means including but not limited to electronic, mechanical photocopying or recording without the prior written permission of Singtel. Without prejudice to the foregoing, you agree that the material and content contained within or available through the Site may not be used for commercial purposes or distributed commercially.
Your access to or use of the Site should not be construed as granting, by implication, estoppel or otherwise, any license or right to use the trademarks, tradenames, logos or service marks appearing on the Site without Singtel’s prior written consent. You may not, without Singtel’s prior written consent, use any of such trademarks, tradenames, logos or service marks as a hyperlink to the Site or any other website.
You may not modify, translate, decompile, disassemble, reverse engineer or otherwise attempt to derive the source code for the computer systems and other technology that operate the Site or create derivative works based on the Site. For purposes of these Terms, "reverse engineering" shall include the examination or analysis of the Site to determine the source code, structure, organization, internal design, algorithms or encryption devices of the Site’s underlying technology.
Your access to or use of the Site, as well as these Terms shall be governed by, and construed in accordance with Singapore laws and you agree to submit to the exclusive jurisdiction of the Singapore courts.
Singtel’s failure to insist upon or enforce strict performance of any provision of these Terms shall not be construed as a waiver of any provision or right.
If any part of these Terms is held to be unenforceable, the unenforceable part shall be given effect to the greatest extent possible and the remainder will remain in full force and effect.
These Terms are for the benefit of Singtel and its directors, officers, employees, suppliers, licensors, agents, and any third party content providers to the Site. Each of these individuals or entities shall have the right to assert and enforce those provisions directly against you on its own behalf.
Singtel is committed to ensuring that all content made available via this site is appropriate for our customers and not offensive. If you have any concerns over the content available on this website, please contact us at email@example.com. We will endeavour to investigate all matters brought to our attention.
In these Specific Terms and Conditions, the following words and expressions shall have the following meanings:
“Adtiq” means Singtel’s self-service online advertising platform by which the Service is provided.
“Associate” of Singtel means a body corporate that controls or is controlled by, or is under common control with Singtel. For the purposes of this definition, “control” means the ability, whether direct or indirect, to direct or influence the management and policies of Singtel in any way.
“Enterprise Terms” means Singapore Telecommunications Limited’s Terms and Conditions of Services, which may be found at https://www.singtel.com/terms-general-enterprise.
“Harmful Code” means any computer code, including any malware and/or software, that is intended or known to be harmful, destructive, disabling or which assists in or enables theft, alteration, denial of service, unauthorised disclosure or destruction or corruption of data including viruses, worms, spyware, adware, keyloggers, trojans, and any new type of threats.
“Intellectual Property Right” means all intellectual property or all intellectual property rights at any time protected by statute or common law, including, but not limited to patents, industrial design, copyright, trade mark, service mark, whether registered or unregistered, including all applications for protection thereof, artiste and producer rights, database right, design right, logo, (including all neighboring and/or related rights) business methods, trade secret, rights in know-how or business methods (whether patented, patentable or not), right of confidence or industrial or ancillary property right of any nature whatsoever or any application to register any of the foregoing rights, in any part of the world and whether current or prospective, and any other similar right(s) whether or not vested, future and/or contingent, in any and all media now known or hereafter invented.
“Materials” means any and all information submitted by you to Singtel and/or its Subcontractor for the purposes and in the course of providing the Service, and all other information obtained by Singtel and/or its Subcontractor in the course of or as a result of providing the Service.
“Service” means the use of Adtiq to plan, book, and manage your online advertising campaigns on advertising media platforms of Third Party Vendors.
“Singtel’s Opinions” means all advice, opinions, statement of expectation, forecast, recommendations and reports issued by Singtel in the course of providing the Service.
“Subcontractor” means Amobee Group Pte Ltd.
“Third Party Vendors” means the companies that provide the advertising media platforms on which your advertising campaigns are published.
“Term” means the duration of Service defined in Clause 2 of these Specific Terms and Conditions.
2.1 The words and expressions used in these Specific Terms and Conditions, which are defined in the General Terms but are not defined in these Specific Terms and Conditions, shall have the same meanings as defined in the General Terms unless the context otherwise requires.
2.2 The headings or titles to the Clauses in these Specific Terms and Conditions are to facilitate reference and shall not be referred to or relied upon in the construction of any provision of these Specific Terms and Conditions.
2.3 These Specific Terms are in addition to the Enterprise Terms, that shall collectively comprise this Agreement. You shall be bound by, and shall fully observe and comply with the Enterprise Terms, as well as, such other terms and conditions as may be accepted by you. The rights and protections conferred on Singtel under these Specific Terms and Conditions shall be additional to the rights and protections conferred on Singtel under the Enterprise Terms, and any other terms and conditions agreed or accepted by you.
3. Commencement, Duration and Fees
3.1 Pay-Per-Use user
3.1.1 The Service shall commence on your date of payment and be for the duration of the campaign (campaign period to be agreed between Singtel and you).
3.1.2 You shall be liable to pay all Fees for the Service, including the following:
(a) Service Charge, payable in full; and
(b) Media Budget of your campaign, payable in full
upon your acceptance of the Fees at the check-out page within the Adtiq application, by way of providing your credit card details.
3.2 Subscription Fee user
3.2.1 The Service shall be made available to you from your date of payment or, in the event that Singtel is unable to provide the Service on the said date, the date specified by Singtel in writing, as the case may be (the "Commencement Date of Service").
3.2.1 The minimum period of subscription for the Service shall be:
(a) a period of three (3) months; or
(b) such other period as may be stipulated by Singtel as the relevant minimum period of subscription as published on the price page of Adtiq’s website.
3.2.2 You shall be liable to pay all Fees for the Service, including the following:
(a) Service Charge, payable in advance each month; and
(b) Media Budget of your campaign, payable in full
upon your acceptance of the Fees at the check-out page within the Adtiq application, by way of providing your credit card details.
3.2.3 Without prejudice to anything in the General Terms, Singtel reserves the right to vary the Fees at any time.
4. Service requirements and limitations
4.1 Representations and warranties. You acknowledge, agree, represent and warrant that:-
(a) Third Party Vendors advertising media platforms. Your advertisement campaigns will be published by Third Party Vendors on their advertising media platforms. The services provided by Third Party Vendors (“Third Party Services”) will be governed by the respective Third Party Vendor’s End User Terms found in Schedule 1, and as modified from time to time by the Third Party Vendors. You hereby accept the End User Terms and shall do what is required by the Third Party Vendors to indicate such acceptance. To the extent permitted by law, Singtel shall not be liable for any matter arising out of or in connection with the Third Party Services and End User Terms. You and the Third Party Vendors shall have direct recourse to each other for the Third Party Services and all matters governed by the End User Terms. For the avoidance of doubt, Third Party Services includes but is not limited to publication of your advertisement campaign.
(b) End User. You are the final End User of the Service and shall use the Service solely for your internal business purposes, and you are not subscribing to the Service on behalf of any third party. You shall not and shall not cause any third party to on-supply, on-provision, resell, licence, export or otherwise transfer all or any part of the Service. You are authorised to, and have obtained all consents and approvals necessary for the lawful use the Service and Third Party Services, to lawfully advertise the designated website, and to carry out your obligations under this Agreement.
(c) Agency. You hereby appoint Singtel and its Subcontractor as your duly authorised agents, and give Singtel and its Subcontractor full power and authority to place a media booking with all or any of the the Third Party Vendors for your advertisement campaigns, on your behalf (“Agency”). You shall adopt, ratify, and be liable for all that Singtel and its Subcontractor do or may do pursuant to the Agency, and shall execute all such documents, deeds or instruments that may be required by any third party to effect or perfect the Agency. The Agency created under this Clause shall remain in effect until revoked by you with a written notice given and acknowledged in writing by Singtel. Revocation of the Agency shall be without prejudice to any rights of Singtel and its Subcontractor under contract, at law or in equity for the recovery of any damages, costs, expenses or indemnity from you arising both before and after the effective date of revocation. You warrant that there are no legal or other impediments to the creation and the existence of the Agency and agree to indemnify and keep indemnified in full Singtel and its Subcontractor against any damages, costs and expenses that they may suffer or incur by reason of a breach of this warranty.
(d) Provision of the Service. You hereby authorise Singtel and its Subcontractor to provide the Service to you.
(e) Materials. In addition to Clause 15.2 of the Enterprise Terms, you hereby authorise Singtel and its Subcontractor to collect, use, disclose publish, disseminate, copy, modify, transfer, transmit, and reproduce the Materials for the purposes of: (a) providing the Service and/or Third Party Services; (b) Singtel performing its obligations under this Agreement; and (c) for the marketing and promotion of Adtiq and the Service. You agree that you shall have no recourse against Singtel for any alleged or actual infringement or misappropriation of any rights, title and/or interest (including but not limited to Intellectual Property Rights) in and to the Material when used for the aforesaid purposes.
You further represent and warrant that the Materials submitted by you:
(i) are truthful, accurate, complete, not misleading, does not contain misrepresentations, and are not fraudulent;
(ii) are owned by you, or that you have the necessary consents, licenses, permits and approvals to submit and have the same used for the purposes of the Service;
(iii) complies at all times with and is not in breach of any applicable laws, codes and regulations, Intellectual Property Right of any person wherever existing, any obligations of confidence, or anything that may render Singtel or its Subcontractor liable to any third party claims, legal or regulatory proceedings, fines, or penalties;
(iv) may be so used by Singtel and its Subcontractors as stated in this Clause 4.1(e) without requiring Singtel and/or its Subcontractor to pay any fees, royalties or sums to third parties, or to obtain consent, licence, permits or approvals from any third party.
(v) complies with the standards, specifications, and advertising policies as may be required by Singtel;
(vi) does not contain any obscene, offensive, defamatory or otherwise actionable material (including material that is objectionable on the grounds of public interest, public morality, public order, public security, national harmony or is otherwise prohibited by any applicable laws, regulatory requirements, codes and other regulations);
(vii) will not cause any disruption or damage to any computer or telecommunication systems, networks or equipment or undermine the security or integrity of the same; and
(viii) does not contain and will not transfer any Harmful Code.
(f) Advertising Content. Without limitation of Clause 4.1(e), you shall be solely responsible for all information and content provided to Third Party Vendors, in any form or medium whatsoever, and whether or not published by the Third Party Vendors.
(g) Singtel’s Intellectual Property Rights. All Intellectual Property Rights in and to Adtiq and the Service, whether created prior to or as a result of the provision of the Service, shall at all times vest in Singtel and not you.
(h) Singtel’s Marks. You acknowledge and agree that nothing in this Agreement shall or shall be considered to grant you any right to use the trademarks, trade names, logos, or service marks belonging to Singtel.
(i) Backing up your data. You shall be solely responsible for backing up your data (including without limitation to the Materials and Advertising Content). Singtel shall not be liable for any loss whatsoever of your data due to or in connection with provision of the Service, howsoever caused.
(j) No transfer of ownership of advertising account or campaigns. Your advertising campaigns launched through Adtiq are hosted under a master account managed by our Subcontractor. Third Party Vendors may/do not allow any transfer of ownership of advertising account or campaigns. If you require your advertising campaigns’ data from our Subcontractor’s advertising account or have any queries regarding your advertising campaigns or your Adtiq account, please contact us at firstname.lastname@example.org.
4.2 Dependencies. Performance of the Service is dependent on your representations and warranties in relation to the Materials submitted by you, as set out in Clause 4.1(e) above. Singtel shall not be liable for any claims (whether in contract, tort, statute or otherwise), losses or damages (whether sustained by you or a third party), arising from or in connection with: (i) good faith reliance on your representations and warranties; (ii) carry out your request or instructions; (iii) your actions or omissions; or (iii) any failure of the Service or Adtiq due to operator error or security breach caused by you.
4.3 Disclaimers. Singtel does not represent, warrant, or guarantee the following, and shall not be held liable for the same:
(i) that your advertisement campaigns will be published or will continue to be published for the specified period by the Third Party Vendors;
(ii) Singtel’s Opinions are estimates and suggestions that do not constitute expert advice, and shall not be relied on by you or any third party as such. Singtel’s Opinions shall not amount to any form of guarantee that your advertising campaign will achieve the estimated or projected target or result. You shall not make any representation to a third party that is contrary to this Clause 4.3(ii);
(iii) that Adtiq will operate in any specific system environment; and
(iv) that the Service will be uninterrupted, without delay, without fault or error, secure, virus-free, or non-infringing of third party Intellectual Property Rights; and
(v) that communications and data transmitted over the Internet will be secure, confidential or private.
4.4 Exclusion of Warranties. Further and in addition to Clause 4.3, you agree that use of the Service and Adtiq is entirely at your own risk. TO THE MAXIMUM EXTENT PERMISSIBLE BY LAW, ADTIQ AND THE SERVICE ARE PROVIDED “AS IS” AND SINGTEL EXPRESSLY DISCLAIMS AND EXCLUDES ALL WARRANTIES, EXPRESS OR IMPLIED, BY STATUTE OR OTHERWISE, REGARDING THE SERVICE OR ADTIQ, OR ANY SERVICE PROVIDED BY THE SUBCONTRACTOR OR THIRD PARTY VENDORS, INCLUDING BUT NOT LIMITED TO WARRANTY FOR FITNESS OF A PARTICULAR PURPOSE AND MERCHANTABILITY. You agree that you have not relied on other warranties, and that no other warranties have been made by Singtel.
5. Indemnity and liability
5.1 Singtel’s liability.
(i) In no event will Singtel or any of its directors, officers, employees, agents, or contractors be liable for any consequential, indirect, special, punitive, or incidental damages incurred by you, whether foreseeable or unforeseeable and regardless of whether Singtel had been expressly advised of the possibility of such damages, whether arising out of breach or failure of warranty or related remedies, breach of contract, misrepresentation, negligence, strict liability in tort, statute, or otherwise. Such damages include but are not limited to, claims for business interruption, loss of data, goodwill, profits, use, money, stoppage of other work or impairment of other assets.
(ii) To the extent permitted by law, Singtel’s aggregate cumulative liability to you for any loss, cost, liability or damage in connection with or arising out of this Agreement, and whether based in contract, tort (including negligence), statute or otherwise, shall not exceed 2 months Subscription Fee or SGD60, whichever is lower.
5.2 Your liability. You shall fully indemnify and hold harmless Singtel at all times against all allegations, demands, claims, actions, proceedings, liability, losses, damages, fines, penalties expenses and costs (including legal costs incurred by Singtel in defending the same) that may be brought against Singtel or that Singtel may sustain, incur or suffer (as the case may be) arising out of or in connection with any breach by you of this Agreement, including without limitation Clauses 4.1 and 4.3(ii) above.
5.3 Defence of claims. If any claim shall be brought or asserted against Singtel with respect to which an indemnity is provided by you, Singtel will notify you in writing as soon as practicable and shall be entitled to require you, to the extent it is permitted by law, to assume sole conduct of the defence of any action including the employment of legal advisers reasonably satisfactory to Singtel and payment of all fees and expenses, provided that:-
(i) Singtel has the right to information and consultation concerning the development and defence of any litigation or threatened litigation;
(ii) no admission of liability or compromise whatsoever in connection with the action may be made without Singtel’s prior written consent;
(iii) all contact with Singtel’s third party end users may be managed and performed by Singtel at its sole and absolute discretion unless otherwise prevented by law;
(iv) in a situation where Singtel reasonably believes that its interests are being materially prejudiced by your conduct of the defence, then Singtel has the right at any time to re-assume the defence of any claim or action assumed by you;
(v) in the event that Singtel assumes or re-assumes the defence of any action under Clause 5.3(iv), it will consult you and will take account of your views, so far as reasonably possible, but will have sole conduct of any proceedings or dispute that may arise; and
(vi) Singtel shall, in addition, have the right to employ separate legal advisers in any such claim referred to in this Clause, and participate in the defence thereof, but the fees and expenses of such legal advisers shall be at Singtel’s expense unless (i) the employment of such legal advisers shall have been specifically authorised in writing by you; or (ii) you shall have failed to assume the defence and employ legal advisers within fourteen (14) days of notice of such claim under this Clause 5.3, or (iii) the named persons to any such claim include both Singtel and you, and Singtel has been advised by legal advisers that there may be one or more legal defences available to it which may conflict with those available to you (in which case you shall not have the right to assume the defence on behalf of Singtel). It being understood, however, that you shall not, in connection with any one such claim or separate but substantially similar or related claims in the same jurisdiction arising out of the same general allegations or circumstances, be liable for the fees and expenses of more than one separate firm of legal advisers for Singtel (in addition to any local counsel), and that all such fees and expenses shall be reimbursed by you to Singtel as they are incurred.
6.1 Termination with notice. You may terminate the Service by giving Singtel not less than thirty (30) days’ prior written notice.
6.2 If your account is inactive for more than twelve (12) months, Singtel reserves the right to terminate the Service in respect of your account and this Agreement.
6.3 Effect of termination.
(i) If you are a Subscription Fee user, upon termination of the Service, you shall be liable to pay Singtel for the Service Charge from the effective date of termination of the Service up to the expiry of the subscription period.
(ii) If you are Pay-Per-Use user, upon termination of the Service, Singtel shall not refund any Service Charge which has been collected from you.
(iii) The Media Budget collected for Pay-Per-Use user and Subscription Fee user are non- refundable.
(iv) Upon termination of this Agreement for any reason whatsoever, Singtel and Subcontractor shall be entitled to immediately delete, destroy, or otherwise dispose of all Materials at its sole discretion. Singtel and Subcontractor shall have no obligation to you retain all or any of the Materials for any period of time after termination. This shall be without prejudice to Singtel's rights under Clause 4.1(e), which shall survive such termination.
7.1 No failure to exercise or enforce, and no delay on the part of Singtel in exercising or enforcing, any of its rights under this Agreement shall operate as a waiver thereof, nor shall such failure or delay in any way prejudice or affect the right of Singtel at any time thereafter to act strictly in accordance with its rights and powers under this Agreement.
7.3 These Specific Terms and Conditions are also for the benefit of Singtel’s Associates and Subcontractor. Save for Singtel’s Associates and Subcontractor (which shall be entitled to rely on and enforce these Specific Terms and Conditions as if they were named Singtel), no person who is not a party to this Agreement has any right under the Contracts (Rights of Third Parties) Act, Chapter 53B of Singapore to enforce any of these Specific Terms and Conditions.
For Google Ads (or Google AdWords) Terms and Conditions, please refer to
- Google Ads / AdWords Terms and Conditions https://support.google.com/adwordspolicy/answer/54818?hl=en
- Google Billing Terms and Conditions https://billing.google.com/payments/termsandconditionsfinder
For Facebook Self-Service Advertising Terms and Conditions
- Self-serve ad terms https://www.facebook.com/legal/self_service_ads_terms
- Advertising policies https://www.facebook.com/policies/ads/
Respecting Personal Data and Privacy
Singtel understands that privacy is important to you. We collect information to better understand your needs as well as to enhance our customer engagement and improve our products and services.
With effect from 2 January 2014, the Do Not Call (“DNC”) provisions under Singapore’s Personal Data Protection Act 2012 (“PDPA”) will be implemented. The aim is to help individuals better manage how they are contacted for marketing purposes. Marketing messages carrying commercial intent to provide products/services to individuals are regulated by the DNC provisions.
Organisations are generally prohibited from sending marketing messages (in the form of voice calls, text or fax messages) to Singapore telephone numbers, including mobile, fixed-line, residential and business numbers, registered with the national DNC Registry.
Respecting your contact preferences
Singtel is committed to complying with the DNC provisions. We have always been mindful of engaging our customers in a more targeted and relevant way.We will send marketing messages to your Singapore telephone number if:
a) you have given us consent, OR
b) you have not registered with the national DNC Registry, OR
c) the sending of such messages are permissible under applicable laws and regulations.
Singtel marketing messages aim to keep you in touch with what is relevant to you and includes updating you about exclusive offers, our rewards programmes, your re-contract status, and special deals from our preferred partners. If you wish to continue receiving such messages or to opt out, you can indicate your preference at any time via www.singtel.com/YOU.
(Your request will be processed in 30 days.)
For more details on DNC, please visit Do Not Call Registry & You.
Please refer to our FAQ section or drop us a note.
Frequently Asked Questions
What are Do Not Call provisions?
- What are Personal Data Protection Act (PDPA) and Do Not Call (DNC) provisions?
The PDPA establishes a data protection law that comprises various rules governing the collection, use, disclosure and care of personal data. It recognises both the rights of individuals to protect their personal data, including rights of access and correction, and the needs of organisations to collect, use or disclose personal data for legitimate and reasonable purposes.
The DNC provisions under the PDPA generally prohibits organisations from sending unsolicited marketing messages (in the form of voice calls, text or fax messages) to Singapore telephone numbers, including mobile, fixed-line, registered with the National DNC Registry.
Marketing messages carrying commercial intent to provide products/services sent to individuals via telemarketing calls or messages are regulated by the DNC provisions.
The DNC provisions do not cover messages that are for business-to-business marketing; pure market survey/research or which promote charitable or religious causes; personal messages sent by individuals; public messages sent by government agencies, and political messages.
For more information, please visit Do Not Call Registry & You.
- What types of marketing messages are included in the DNC provisions?
Messages sent using voice call, text message or fax – with the intention of promoting, offering to supply or provide the following: goods, services, interests in land, business or investment opportunities, etc. are considered marketing messages that are included in the DNC provisions.
- Do the DNC provisions restrict Singtel from sending marketing messages via email or direct mail?
No. Marketing messages sent via email or direct mails are not included in the Do Not Call provisions.
How does it affect me as a Singtel customer?
- What types of marketing messages will Singtel send me if I consent to receiving such messages?
Singtel marketing messages aim to keep you in touch with what is relevant to you and include updating you about:
• Information about your re-contract status and offers
• Exclusive promotions
• Special rewards for limited time periods
• Invitation to exclusive music & sporting events, phone launches, etc.
• Offers from Singtel’s preferred partners, on a diverse range of products & services such as travel, dining, shopping & fashion.
- Can Singtel send me marketing messages on behalf of other organizations?
Singtel collaborates with some organisations (preferred partners) to send marketing messages on their behalf. Thus, you may receive promotional offers for non-Singtel products (such as travel, education, property, cars, sports, shopping, fashion). However, please be assured that Singtel does not sell or disclose your personal information to other organisations.
- Why am I receiving marketing messages from Singtel even though I have registered in the national DNC Registry?
You may either have given us your consent to contact you for marketing purposes via phone call or text messages, or your registration in the National DNCR is still being processed. Please visit Personal Data Protection Commission for more information on the effective date of your registration (Note: You may still continue to receive marketing messages up to 60 days from the time of your registration).
Managing my preferred contact modes with Singtel
- How do I manage my preferences in receiving marketing messages from Singtel?
Log in to www.singtel.com/YOU with your NRIC and mobile/residential home line number.
Under the ‘Manage Your Contact Modes’ tab, select your preferred mode of contact (via text messages or telemarketing calls) for the type of marketing messages that you would like to receive.
Your request will be processed in 30 days.
- Is there a fee involved?
No, there is no fee charged to change your contact preferences in the DNC Registry or with Singtel at www.singtel.com/YOU.
- How do I know if my number is successfully taken off from Singtel’s contact list?
You can check the status of your request by logging onto www.singtel.com/YOU.
- How long will my request be valid after I have consented to receive marketing messages from Singtel or opted out?
Your request will be valid until you decide to change your preferences at www.singtel.com/YOU. We will also reset the status when a Singtel telephone number is terminated or ported out to another service provider.
- Will my existing services be affected if I want to stop receiving marketing messages from Singtel?
No. Your existing services will not be affected in any way if you would like to stop receiving marketing messages from us. However, you may miss out on offers related to your services, such as re-contract, rewards programme, exclusive offers, invitation to events and phone launches.
- Do I need to submit a new request if I change my telephone number?
Yes. You will need to update your preferred contact modes at www.singtel.com/YOU.
- I have registered 1 of my 3 Singtel numbers to be taken off Singtel’s contact list, can you tell me which of the 3 numbers are registered?
You may log in to www.singtel.com/YOU with your NRIC and service number to check and manage your preferred contact modes.
For Singtel corporate customers
- Are Business-to-Business (B2B) marketing calls or messages covered under the DNC registry?
B2B marketing calls, SMS/MMS and fax messages are not within the scope of the DNC Registry. The PDPC recognises that B2B marketing calls or messages may be essential to the day-to-day operations between businesses and note that consumers will not be affected by the exclusion of B2B marketing calls or messages from the DNC provisions.
Therefore, you will continue to receive B2B related marketing messages.
- Can business customers subscribe to DNC?
Organisations may register their Singapore telephone numbers with the DNC Registry. Telemarketers would have to exclude contacting and/or messaging these registered numbers.
In general, only the account-holder or subscriber of the telephone line should register the telephone number with the DNC Registry. Where the account-holder of subscriber of the telephone line is the organisation and not the employee, employees should seek permission of the organisation if they wish to register their business numbers.
- Can I log in to YOU Portal (www.singtel.com/YOU) with a Business Registered Number (BRN) to manage my preferred contact modes with Singtel?
The YOU Portal is only for NRIC-registered subscribers to manage their preferred modes of receiving Business-to-Consumer (B2C) messages from Singtel.
Billing Terms and Conditions
- Application of these Billing Terms and Conditions
1.1 These Billing Terms and Conditions form part of the Customer Agreement between the Customer (“you”) and the Service Provider.
2.1 Words and expressions defined in the Customer Agreement that are not defined in these Billing Terms and Conditions shall have the same meanings as defined in the Customer Agreement, unless the context otherwise requires. References in these Billing Terms and Conditions to “$” are to Singapore dollars.
3.1 If you are a residential customer, you may apply for eBill through the eBill website at http://www.singtel.com/myBill. Upon the acceptance of your application by the Service Provider and from such date as the Service Provider may specify, the Service Provider shall, until such time as notified by the Service Provider, cease despatch of Bills to you and make available, your Bills through the eBill website.
3.2 If you have not activated eBill or if you de-activate eBill, the Service Provider shall despatch Bills to you by post or delivery in accordance with the Customer Agreement. If you request for despatch of Bills, while your eBill is in activation, a charge of S$0.54 (GST incl.) will apply for each Bill despatched to you.
- Other Charges
4.1 If you do not pay in full by the due date, the Service Provider may send you a reminder by post to settle the overdue amount. A charge of S$0.54 (GST incl.) per reminder will apply.
4.2 If the overdue amount is still not paid, a final reminder may be sent by post. A late payment fee of $5.35 (GST incl.) for residential customers or $21.40 (GST incl.) for business customers will be levied for each final reminder sent.
4.3 If an amount from a previous bill is overdue, the Service Provider may disconnect your Services. If you request for a reconnection, the Service Provider may charge a reconnection fee of S$21.40 (GST incl.) for each line or circuit reconnected, or such other amount as may be specified by the Service Provider under the Customer Agreement. Subscription fees will continue in effect during the period of disconnection until the Services are terminated in accordance with the Customer Agreement by either you or the Service Provider. Once Services are disconnected, it may take more than 24 hours after the overdue amounts have been paid for the Service Provider to reconnect the Services.
- Interim Bill
5.1 The Service Provider may issue an interim bill if it considers the traffic charges are exceptionally high.
- Low Value Bill
6.1 Except as stated otherwise in this clause, the Service Provider will not send you a monthly bill for charges of less than S$10, unless there is a payment or an adjustment (excluding non recurring charges) to a previous bill. If you pay your bills under an electronic direct debit authorization (eg; GIRO), then the Service Provider will not use that authorization to deduct an amount of less than S$1. All such amounts will instead be carried forward to your next bill or direct debit deduction (as applicable). If the accumulated unbilled amount remains at less than S$10 for three months, then the Service Provider may (as applicable) bill you for, or make a direct debit deduction of, the accumulated unbilled amount in that third month, or in a subsequent month. If all Services billed to you under a single billing account reference are terminated, then the Service Provider will send you a final bill or make a final direct debit deduction, regardless of the amount.
6.2 Should you prefer to settle even low value bills each month, then you may request the Service Provider to send you a monthly bill, or make a monthly direct debit deduction, for amounts of S$0.01 and above. Please call or 1606 (if you are a Singapore business customer) or +65 6235 1688 (if you are an overseas business customer) to request this.
- Assignment of Billing and Collection Rights
7.1 The following entities including Third Party Providers have assigned certain billing and collection functions to Singtel:
· Singtel Mobile Singapore Pte Ltd (CRD 201012456C, GST Reg. No. MR-8500432-2)
· SingNet Pte Ltd (CRN199802130W, GST Reg. No.19-9802130-W)
· Telecom Equipment Pte Ltd (CRN 198904636G, GST Reg. No. M2-0089417-X)
· NCS Communications Engineering Pte Ltd (CRN 199603123G, GST Reg. No.M2-8923655-4)
· Singapore Telecom Mobile Pte Ltd (CRN 199406031E, GST Reg. No. MR-8500432-2)
· Singapore Telecom Paging Pte Ltd (CRN 199406032R, GST Reg. No. MR-8500432-2)
- Goods and Services Tax (GST)
8.1 GST is calculated using the rate applicable for the date or period of the charge. The GST rate used for discounts and rebates is based on the GST rate applied to the original charge.
8.2 More information about GST is available at Inland Revenue Authority of Singapore website www.iras.gov.sg.
Effective 2 April 2015
Terms and Conditions for use of Credit Card for Adtiq
- Application of these Terms and Conditions for use of Card to purchase SaaS and/or professional service(s)
1.1 These Terms and Conditions for use of Card to purchase SaaS and/or professional service(s) form part of the Customer
Agreement between the Customer (“you”) and Singtel (“we/us”).
- Definition and Interpretation
2.1 Words and expression defined in the Customer Agreement that are not defined in these Terms and Conditions for use of Card to purchase SaaS and/or professional service(s) shall have the same meanings as defined in the Customer Agreement, unless the context otherwise requires.
2.2 In these Terms and Conditions, the following words and expression shall have the following meanings:
“Card” means the Visa or MasterCard credit card as per the Credit Card Information that you have provided to us.
“Customer” means any person(s) or entity(s) who applies or subscribes for or utilizes SaaS and/or professional service(s) associated with it.
“Credit Card Information” is defined in Clause 3.1.
“Personal Contact Information” is defined in Clause 3.2.
- Collection of Information
3.1 You are required to provide in an accurate manner the name as reflected on the credit card and the credit details (“Credit Card Information”) for the purpose of:
i. authorizing our collection of payment from you; and
ii. renewing your SaaS.
3.2 You are required to provide your phone number and email address (“Personal Contact Information”) for the purpose of us contacting you for provisioning of SaaS and/or professional service(s).
3.3 Information in Clause 3.1 and 3.2 that you have provided to us on your browser will be securely transmitted to the Portal using Secure Socket Layer (SSL) encryption.
- Authorized user of Card
4.1 You acknowledge that you are an authorized user of the Card.
4.2 You acknowledge that you are making purchase on behalf of a business entity or for business purpose.
- Update of information
5.1 For the purpose of the successful renewal of your SaaS, you are responsible to promptly update your Credit Card Information and Personal Contact Information should there be change(s) or error(s.)
- Collection of payment for SaaS and/or professional service(s)
6.1 You authorize us to charge the Card for Fees and Charges for your SaaS and/or professional service(s) for the Term.
6.2 All Fees and Charges charged to the Card are not refundable.
- Renewal of SaaS
7.1 Your SaaS will be renewed at the end of the Initial Term. Your Subsequent Term will be same as the Initial Term, unless stipulated by us.
7.2 The Subsequent Term will commence immediately upon the expiry of the Term.
7.3 Your Subsequent Term will be renewed at the end of its term and will be same as the earlier Subsequent Term.
- Collection of payment for renewal of SaaS
8.1 Fees and Charges of renewal of your SaaS will be charged to your Card, fourteen (14) days before the end of Term.
8.2.a Should we fail to collect Fees and Charges from you as per Clause 8.1 and we do not receive payment at the Portal by the end of the Term, we will deem it as your decision to terminate your SaaS. We will terminate your SaaS at the end of its Term and remove all its associated data.
8.2.b Should we fail to collect Fees and Charges from you as per Clause 8.1 and you wish to renew your SaaS, you are responsible to make payment at the Portal before the end of the Term.
8.3 We shall not be liable in any way to you whether in contract, tort (including negligence or breach of statutory duty) or otherwise for any data loss, damage or liability incurred or sustained by you as a result of Clause 8.2.(a).
- Cessation of renewal of SaaS
9.1 If you do not wish to renew your SaaS, you are responsible to provide us with a termination notice at the Portal at least thirty (30) days before the expiry of the Term.
9.2 Should we fail to receive the termination notice at the Portal, we will deem it as your decision to renew your SaaS and Clause 8.1 will apply.
- Recognition of ownership
10.1 We regard the person(s) or entity(s) issued with the Card as the holder of the account(s) on the Portal, SaaS and associated data and professional service(s).
- Term for Subsequent Orders
11.1 The end date of your Subsequent Orders will be aligned to the end date of your SaaS Term.